Troubleshooting

I cannot connect to the platform

• Make sure to select the correct network (ONUS Mainnet). Normally on the wallet provider, you can switch the network in the settings option.

• On Metamask:

  • Make sure to unlock and select ONUS app.

  • Make sure contract data is allowed on the ONUS app settings.

I cannot send transactions

Make sure you have enough ONUS in your wallet to interact with the platform. You must have ONUS in your wallet for the transaction costs-- without it, you won't be able to interact. Depending on the network status, the cost of the transactions may vary. At least 0.1 ONUS may be required to interact properly.

The site does not load

The following steps may solve your problems:

• If you are using Brave browser, switch to another browser to see if the issues are coming from the browser. If it is related to Brave browser some helpful actions are:

  • Clearing cache data and cookies for the site

  • Hard refresh with control + F5 (or cmd + r)

  • Disable brave wallet (or the wallet not being used as default, for example: Metamask, etc.)or other extensions that might be interfering with proper connection with the wallet

  • If the site still won't load after taking the steps above, you will have to use the platform in another browser.

• Make sure your internet connection is working and stable

• Restart the browser and try to connect again

• Try to hard refresh the site with control + F5

• Check if there are any updates for your browser or wallet provider. If so, update it to the latest version.

My transaction is stuck pending confirmation

In this situation make sure to not keep sending transactions, as every new transaction will be stuck pending the oldest transaction to be confirmed. You can get rid of the stuck transaction by speeding it up or cancelling it. Depending on the wallet you are using, you may have that option natively.

For example, Metamask or trust wallet have both the options to cancel or speed up transactions. Alternatively, if your wallet provider doesn't have this option, you can still drop the stuck transaction by sending a 0 ONUS transaction, to your address (to yourself) using the same nonce (number id).